Vince Vachio, President of VSG Commerce, shares trends in implementation of personalized B2C, B2B, and B2E ecommerce websites at Oracle OpenWorld.
Changes in marketplaces and consumer attitudes are undeniable, but technology has torpedoed the pace of change. 7 ways to keep up with customer experience.
Listen to Experience This! Podcast series, Episode 9: How Nike Makes Remarkable Experiences. Your remarkable CX should be memorable for the right reasons.
Adapted advice from Joey Coleman and Dan Gingiss from Experience This! podcast: "All it takes is one stellar customer experience to win permanent loyalty."
There's nothing like pressure to drive prioritization. Holiday 2017 will be the perfect case study to help merchants prioritize in the new era of retail.
Thought leadership is a powerful asset in customer experience and engagement, especially when personalized throughout the entire customer journey.
Robert Swan, explorer and founder of 2041, explains the environmental and financial significance of the date at Oracle's Modern Customer Experience event.